The FAQ page serves as a centralized resource to address common inquiries about Cynteract. Whether you’re a new user exploring the platform or a long-time user seeking clarity on specific features, this section provides clear and concise answers to help you easily navigate Cynteract. From account setup to troubleshooting tips, the FAQs aim to enhance your experience by resolving queries quickly and efficiently.
General Questions
What Is Cynteract?
Cynteract develops innovative gamified rehabilitation solutions, combining advanced hardware like gloves, straps,
and cushions with engaging software to make physiotherapy more effective and enjoyable.
What kind of medical certification does the Rehab Glove have?
The Rehab Glove is registered as a medical device in both the EU and the US:
- EU Registration (2021)
- US FDA Registration (2023)
What device does Cynteract Offer?
●Glove: Tracks precise finger, hand, and arm movements, making it ideal for motor skill recovery and hand
therapy.
● Strap: Supports targeted rehabilitation exercises, particularly for arm and limb movements, with feedback to
improve posture and control.
● Cushion: Designed to support balance, posture, and core muscle training, the cushion is particularly effective for enhancing stability and coordination.
What Makes Cynteract's Devices Unique?
All devices integrate with our gamified software, turning traditional rehabilitation exercises into interactive games.
This approach motivates users, provides real-time feedback, and tracks progress.
What games are available for the devices?
● Glove: Tracks movements for exercises focused on finger dexterity, hand coordination, and arm mobility.
● Strap: Supports controlled limb movements, providing feedback for posture improvement and specific
muscle activation.
● Cushion: Monitors balance and stability, offering dynamic exercises that strengthen core muscles and
improve coordination.
Can you train with the glove at home?
Yes, you can train at home with your Rehab Glove. We recommend consulting a professional therapist for effective training. Some clinics or practices may allow patients to borrow the glove for home use.
Are there specific games for certain movements?
The Rehab Glove, Strap, and Cushion use individual calibrations before each game. Sensors detect various movements, and the glove requires calibration for 5-10 seconds before each game. Therapists should plan and instruct exercises with patients. Future games may be specifically adapted for the Cynteract Strap and Cushion.
What games are available for the devices?
Our software offers tailored games for each device:
- Glove: Focuses on fine motor skills with interactive games.
- Strap: Supports games targeting arm and limb movement.
- Cushion: Incorporates balance and core stability exercises through fun challenges.
What are the system requirements for Cynteract devices?
● A USB port and Windows operating system are required.
● Some tablets are also compatible for training with the glove, strap, and cushion.
● An internet connection is recommended for saving progress and sharing data with therapists.
How is the patient data stored at Cynteract?
Patient data is stored using Google's Firebase, a managed service that provides authentication and data storage (Firestore). Access to the data is restricted based on who is logged in. We use a server located in Germany.
Does the Cynteract software contain malware prevention?
Malware prevention is typically handled by the operating system, which detects and stops harmful programs. Our software itself does not include malware prevention. However, Google’s services have extensive protection measures, though no system is 100% safe.
What Languages does the software support?
The software is available in 22 languages and can be updated to include additional languages upon request.
How is the user data protected?
All data is encrypted and securely stored on servers in Germany, adhering to strict European data protection regulations.
Are the devices suitable for independent use?
While the software is intuitive and can be used independently, we recommend working with a therapist to maximize the benefits and ensure proper application for your rehabilitation goals.
What clinical studies have been conducted so far?
Two clinical trials have validated the device’s effectiveness:
Is there a risk of material allergies with the Rehab Gloves?
The Rehab Glove is made from sports-grade textile. Using a protective plastic glove underneath is recommended.
Who can use Cynteract Devices?
Our products are designed for a wide range of users, including children, adults, and seniors recovering from strokes,
injuries, or undergoing physiotherapy. Each device supports personalized rehabilitation goals.
Where can I buy Cynteract products?
You can purchase our products through our distribution partners or directly from us. For assistance, contact us at info@cynteract.com or call us at +49 241 99761 044. We’ll connect you with a distributor in your country or assist you with your order directly.
What sizes are available for the glove, strap, and cushion?
● Glove: Available in Small (S), Medium (M), and Large (L) sizes.
● Strap: Adjustable to fit a variety of body sizes and therapy requirements.
● Cushion: Universal size with adaptable features for different body types and exercises.
Are these devices suitable for children?
Yes, the glove, strap, and cushion are intuitive to use and have been successfully tested with children. The games are designed to be accessible and engaging for younger users.
How do the devices work?
● The glove focuses on fine motor skills with interactive games.
● The strap supports games targeting arm and limb movement.
● The cushion incorporates balance and core stability exercises through fun challenges.
Can you train with the glove at home?
Currently, there is no multiplayer mode. However, we plan to integrate this feature to connect patients and create a Cynteract community. Games like Ping Pong and Tetris would be among the first to include multiplayer
Can you train with both hands simultaneously?
At present, you can only train with one Rehab Glove at a time. This may change in the future, but it is not a high priority as most patients are affected on one side or can switch hands after a few minutes.
Can these devices be used Offline?
Yes, all Cynteract devices can be used offline after an initial login with internet access. This ensures flexibility and
accessibility in any setting.
Will the Software be available on mobile devices?
●Yes, our team is actively working to bring the software to mobile platforms for greater convenience.
How it the data secured,and how long will it be stored?
Data security is managed through Firebase rules that control which users can access specific data. Data will be stored until the user decides to delete it. Data is cached locally if there is no internet connection, and this cache persists as long as the app is not deleted.
Will the Software be available on mobile devices?
●Yes, our team is actively working to bring the software to mobile platforms for greater convenience.
What movements can these devices track?
● Glove: Tracks flexion, extension, and spreading of fingers, along with hand and arm movements.
● Strap: Monitors limb stability and posture, providing detailed feedback for corrective exercises.
● Cushion: Measures balance and stability, helping to strengthen core muscles and enhance coordination.
What kind of patients can train with the Rehab Glove?
Patients are selected based on symptoms and the evaluation of a therapist or doctor. Three patient groups have successfully trained with the glove in the past.
Can I wash the Rehab Gloves
The Rehab Glove cannot be machine washed. It can be cleaned with disinfectant or a slightly damp microfiber cloth. Protective gloves are recommended in clinical settings.
Revolutionizing Rehabilitation, One Motion at a Time.
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